Delta Touch Faucet Solenoid Not Working

Replace batteries as needed.
Delta touch faucet solenoid not working. We are currently experiencing a higher than normal call volume. Delta help line 1 800 345 3358 monday friday. Turn the valve to the full mix position and shake thecartridge vigorously. The solenoid connections can be touchy and you don t want to touch them with a static charge.
Check if both touch areas are affected or only one. Touches are defined as being less than 300 milliseconds whereas grabs are more than 300 milliseconds. 8 a m 4 p m est christmas day. Then i d pull the cartridge if that doesn t work then i agree with the solenoid.
Make sure they haven t been bumped off with use and that they re in the proper place and secured with tape. If there is a rattling sound the unit isfunctional and can be reinstalled following instructions given in note1 above. To inspect valve cartridge remove it and follow the stepsin note 1 above. Remove the hose from the solenoid and then try to turn the faucet on.
Disconnect your terminal from the batteries and make sure that your solenoid valve is connected properly. We are working diligently to meet the needs of our customers while balancing the needs of our employees. After replacing the batteries the faucet make. No water if you do all that and you still have no water flow turn the handle so that the faucet is off.
Delta touch 2 o technology is a sophisticated technology that can distinguish the difference between a tap and grasp by measuring the duration of the contact with the faucet. Note that grounding is not required on faucets with touch 2 o technology manufactured after february 2009. The water flow on my delta touch faucet dramatically decreased this morning was working normally this morning and then answered by a verified plumber. If none of the touch areas respond to touch activation.
In that case call delta for it to be covered under warranty. Also check for proper grounding. Holiday schedule christmas eve. Disconnect the solenoid from the battery pack and wait for at least 30 seconds for the solenoid to be reset.